Print access is a one-off purchase of a tool. If the tool does not work for you, we will put it right or refund you.
The short version
If the print tool fails and we cannot fix it for you, you get a full refund — whenever you bought it, with no time limit. Email info@mishnaberurasummaries.com from the address you used to buy, and tell us what went wrong.
Because you can read every siman on the site for free, and try the site before buying, we do not otherwise offer refunds simply for changing your mind.
What counts as the tool failing
- The print selector does not load, or does not open for you after payment.
- It will not produce a document, or produces one that is unusable.
- Your access cannot be restored on a device you own.
Try “Restore your access” first, and write to us before giving up — most problems are quick to fix, and we would far rather fix them than take your money for something that did not work.
How a refund works
- Refunds are made to the original card, through Stripe. There is no fee to you.
- It usually reaches your statement within five to ten working days, depending on your bank.
- Once refunded, your print access ends. The summaries themselves stay free to read, as always.
If you were charged twice
Tell us and we will refund the duplicate straight away, whenever it happened. You should never pay twice for the same thing.
Before you dispute a charge
If you do not recognise a charge, please email us first. A card dispute costs the seller a fee even when the charge was legitimate, and we can almost always sort it out faster and more simply by email.
Your legal rights
Nothing here removes rights you have under the consumer law of your own country. If those rights give you more than this policy does, they apply.
Who to contact
Refunds are handled by Rebbe’s Mussar Stories, the seller of record. Email info@mishnaberurasummaries.com.